Great people make for a great shop, if you're a novice needing to know the right chain lube it an expert needing the skinny on the next big trend, there's always an ear to be bent here
Love performance!
Not one star because they open at 9am on Sat for pre-ride parts, but tech service is bad. Brought my bike in for a simple derailleur adjustment after a cable install. Guy didn't really pay attention, left the derailleur clutch off and told me i needed new cable housing. Messed with the limit settings even though they were perfect and didn't do anything with the cable tension. Came out worse than it started. I took it home and used a how to video on Pinkbike to adjust it myself. Didn't need the service, just trying to save some time on the way out of town for a ride. More interested in selling you parts than adjusting working ones. I'll buy parts here as a last resort, but never bringing my bike in for service again
Luckily the other two people I worked with in the store were great.
Don't fall for the membership scam. Points expire after 90 days. Wrong! They will expire before that due to bugs in the POS system (admitted by their Support), and corporate support is not willing to help. I lost $30 in credit due to their bug, and they are not able to credit me back.
Salesperson did not like me ringing the bell that I was considering buying. He said I was being rude.
How else do I have to say it?!
Had a really weird experience at this one, though.
Good in store service. Corporate policy sucks.
I genuinely wanted to buy the bell for my college student.
3 stars because while they have occasionally have great deals, EVERY TIME they badger me about signing up for their reward program (which you have to pay to be a part of). - I. AM. NOT. INTERESTED.
Performance Bicycle is a US Bicycle Store based in Boulder, Colorado. Performance Bicycle is located at 2450 Arapahoe Ave, Boulder, CO 80302, USA.
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