A wheelchair accessible vehicle was scheduled for 6:30am. It is now 8:20am with no driver dispatched. Repeated phone calls from have been made and I was last told that drivers assumed that the destination was closed. It is not closed and now a wheelchair bound nursing home patient has been waiting for a ride for two hours in the lobby for a very import outpatient procedure. Not acceptable.
I had a unique situation where I was requesting a handicapped capable van for an electric wheel chair on someone's behalf. Shout out to my angel in dispatch, Taylor (I believe?)-- he diligently searched for a driver to accommodate this request and was able to fulfill the reservation in no time. Thank you so much for the white-glove service, and to Rafi the driver, who got out of bed for the call! Wonderful customer service!
Sitting behind him and watching all this I honked at him out of total disgust at his behavior. He looked up, saw me and quickly got inside his car and covered his face. As he kept his face hidden he drove off leaving his trash mess behind.
You might want to review local regulations and common courtesy with your Boulder Yellow Cab drivers. I am a both a resident of, and a Lyft driver, in Boulder. On a recent, busy Saturday night, I was waiting for my passenger pickup in the taxi pull off area at Pearl & 11th Street, exactly where I was supposed to be. As my riders approached, one of your drivers barricaded me in while aggressively beeping his horn and causing a scene that halted traffic. He demanded that I roll my window down, at which point he unleashed a tirade on how "this is for taxis only" and that "you need to leave or else." He had a passenger in his back seat, who looked as mortified as myself and the many people who witnessed this. Not a good look for you guys. Just another reason why the traditional taxi business model is failing by the day.
While sitting in a parking lot eating lunch today, I watched as a Z-Trip driver cleaned the trash out of his Z-Trip car, using his doors and windows. I watched as the Z-Trip driver threw bags of trash up and on top of his car. He then exited his car, opened all the doors, collected up more trash inside the car and proceeded to stuff the bags of trash underneath his car.
Both drivers to the doc and the return trip home were friendly and courteous. I definitely like the service so far.
Very sad company image.
Ztrip is a US Point Of Interest based in Boulder, Colorado. Ztrip is located at 5190 S Boulder Rd, Boulder, CO 80303, USA.
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